Privacy Policy

Last updated: March 15th, 2023

Wave and its affiliates and subsidiaries, meaning companies related by common ownership or control (collectively, “Wave,” “we,” ”us,” “our”) respect your (the “user,” “you” or “your”) right to privacy and strive to maintain the confidentiality of your personal information. This Privacy Policy describes in greater detail our privacy practices for collecting and maintaining certain information collected about you. This Privacy Policy applies to all versions of our applications, website www.wavecnct.com, and all of our products, websites, media forms and/or channels (collectively, the “App”).

You agree that by creating a profile on our App or by otherwise accessing the App in any other way, you have read, understood, and agree to be bound by all of this Privacy Policy.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the page. We require you to read and agree to this Privacy Policy when you download and install, or access in any way, the Wave Connect.

1. Application of this Privacy Statement

This Privacy Policy (the “Privacy Policy”) applies to our App, products, and related services whether or not they link to this Privacy Policy. Wave is the responsible entity for all Personally Identifiable Information subject to this Privacy Policy for any services to users anywhere in the world.

2. Information We Collect

We only collect the data necessary to provide the app's core functionalities or improve the user experience:
• Contact information: phone numbers, alternate email addresses, and physical addresses.
• Social media information: profile URLs, usernames.
• Device and technical information: device type & operating system.
• Behavioral and usage data: in-app actions, pages visited, time spent on pages, clicks, taps, and app engagement patterns.
• Payment and billing information: credit card details, billing address, transaction history, and subscription details.
• User-generated content: images, videos, text, audio files, and any other content uploaded or created by users within the app.
g. Information from third-party integrations: data retrieved from linked accounts, such as Google, Facebook, LinkedIn, or other services that users choose to connect with your app.
We do not collect any sensitive personal data as defined by the GDPR.
Our users may post content (“User Content”). Such information remains the intellectual property of the user but Wave is granted a lifetime, worldwide, revocable license to use the User Content on its App and for the purposes listed hereinunder.
We may use your User Content including but not limited to the following purposes:
• To administer your use of our Services.
• To better understand your needs and interests.
• To better understand and improvise our products and services.
• To facilitate your use and personalizing your experience on the Site.
• To respond to your inquiries or fulfilling your requests for information about our Service(s).
• To provide you with information about our Services and sending you information and materials from Wave including marketing communication.
• To help you address problems with the Site, including any technical problems.
• To detect and prevent identity theft, fraud, and other potentially illegal acts as well as protecting the integrity of the website.
• To respond to subpoenas, court orders, or judicial processes.
• To provide information to law enforcement agencies or in connection with an investigation on matters related to public safety.
• To resolve disputes and troubleshoot problems.
• To help with any investigations or complaints.
• To provide you with relevant information or Service(s) that you request from us or which we feel may interest you based on previous interactions, where you have consented to be contacted.
• We maintain a helpdesk function for addressing any questions, comments or concerns about the App. We may access users’ e-mail address and any other information they elect to provide as part of responding to such inquiries. This information is only utilized for customer support, is stored only for recordkeeping and analytics purposes, and is not otherwise shared.
• We may from time to time collect automatically-collected information when you access our services (“Usage Data”), such as browser information, link interaction with our products, Internet Protocol (“IP”) address, and any other usage information collected from other tracking tools.
• We use “Cookies” to optimize our services. These include three types of Cookies, which you may opt out of, though this may impact the ability to access all or some of the App:
o Preference Cookies: Preference Cookies are used to recall your preferences and different settings, as well as to increase the quality and convenience of your experience with our Services;
o Security Cookies: Security Cookies are used to enhance your security when using our Services; and
o Session Cookies: Session Cookies are used to operate our Services.

3. Third-Party Data Processors

Wave provides your personal information to third parties who are obligated to use the personal information that we share with them for the purpose of provision of their services to us in order to help us run our business. These third parties include but are not limited to business partners, suppliers, sub-contractors, advertisers & advertising networks, analytics & search engine providers, payment providers. We may also share with third parties aggregate information or information that does not personally identify you. These third-party data processors include, but are not limited to:
• Google LLC – Cloud Service Provider
• Stripe – Payment processor
• Sendgrid – Marketing & emails automation
• Zapier – Workflow integration software
• Zoho – Sales (CRM) and support software platform
• Sentry – Error monitoring
• Shopify – Ecommerce Platform

4. How We Use Information

Wave uses the data we collect for our legitimate business purposes including but not limited to the following:
• To provide and maintain our services;
• To keep you updated about improvements to the App;
• To allow you to choose whether to engage in different aspects of the App;
• To respond to any complaints you may have by delivering customer service support;
• To collect useful data and analytics so that we can improve our App;
• To monitor your usage of our App; and
• To prevent, detect, fix, and address technical issues.

5. Information Disclosure

We limit any sharing of information we have collected about you to certain narrow purposes. Your information may be shared for the following reasons only:
• To comply with laws or to protect rights of users
If we believe the release of information about you is necessary to respond to a legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, or safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

• To assist third-party service providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, e-mail delivery, hosting services, customer service, and marketing assistance.
• To perform analysis and marketing strategies with other third parties
We may share your information with advertisers and investors for the purpose of conducting general business analyses. We may also share your information with such third parties for marketing purposes, as permitted by law.
• To transfer assets in the event of sale or bankruptcy
If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur, and that the transferee may decline to honor the commitments we’ve made in this Privacy Policy.
• To utilize api integration with social media providers
Our interaction with third parties is highly limited as set forth in this privacy policy. From time to time, we may integrate or otherwise utilize API for social media through the App, but all users will be provided the opportunity to “opt in” or “opt out” of this function.

• Deleting Your Information
If at any time you would like to review or change the information in your account or terminate your account, you can contact us at support@wavecnct.com. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.

• Our Stance on Contact with You
We may from time to time contact you to remind you about something related to the App or to inform you of other great services we have in the works through “push notifications” or similar means. If you do not wish to receive notifications, you will be provided an “opt-out” option. We may also contact customer users in other ways such as e-mail with promotional materials, newsletters, and coupons or deals. You will be provided an “opt-out” option if you do not wish to take advantage of these communications.

6. Legal Basis for Processing Personal Data

We process personal data based on the following legal bases:
a. Consent: In some cases, we process your personal data based on your consent, such as when you agree to our use of cookies or sign up for marketing communications.
b. Contract: We process your personal data to fulfill our contractual obligations to you, such as providing the services you request, ensuring proper billing, and managing your account.

7. Your Rights under the GDPR

As a user from the European Economic Area (EEA), you have the following rights under the GDPR:
• Right of access: You have the right to request access to your personal data that we hold. To submit a request, please email support@wavecnct.com.
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data. You can update your personal information from within the application.
• Right to erasure ("right to be forgotten"): You have the right to request the deletion of your personal data under certain circumstances. To submit a request, please contact support@wavecnct.com or go to “Settings” then “Data & Privacy” and delete your account.
• Right to restriction of processing: You have the right to request that we limit the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to processing. To submit a request, please contact support@wavecnct.com.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller without hindrance from us. To submit a request, please contact support@wavecnct.com.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or when our processing is based on legitimate interests. To submit a request, please contact support@wavecnct.com.
• Right to withdraw consent: If our processing of your personal data is based on your consent, you have the right to withdraw your consent at any time. To submit a request, please contact support@wavecnct.com.

8. Data Protection Officer

Our Data Protection Officer (DPO) is Georges El-Hage, who can be reached at george@wavecnct.com or +15149526864.

9. Transfers of Personal Data

As a Canadian company, we may transfer your personal data to our servers in Canada for processing. Canada has a partial adequacy decision from the European Commission. This means that personal data can be transferred from the EEA to Canadian organizations subject to the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA) without additional safeguards. We ensure that your personal data is treated securely and in accordance with this Privacy Policy and applicable data protection laws. We have implemented appropriate safeguards to protect your personal data and ensure that it is processed in accordance with the GDPR.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will notify you by updating the date at the top of the Privacy Policy and, in some cases, we may provide you with additional notice, such as by sending you an email notification or posting a notice on our App. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices and your rights under the GDPR.

11. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us at:
Wave Connect Inc.
Attention: Data Protection Officer
Email: george@wavecnct.com
Phone: +15149526864
By using our app, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.

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